Privacy Policy

Hot Dogger Tours Inc dba Gold Coast Tours ("Company," "we," "us," or "our"), is committed to protecting the privacy of our customers and the individuals who interact with our services. This Privacy Policy explains how we collect, use, and safeguard your personal information when you request a charter, communicate with our team, or ride with us.

By submitting a charter request or providing your contact information to Gold Coast Tours, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

• Contact information: Name, company or organization name, phone number, and email address.
• Trip information: Pickup and drop-off addresses, event date and time, passenger count, and special instructions.
• Trip contact information: Name and phone number or email address of the designated on-site contact for a scheduled trip.
• Billing and account information: Payment details collected in connection with your charter service, managed through our secure payment processor.
• Communications: Records of messages, emails, or other correspondence with our team.

2. How We Use Your Information

We use the personal information we collect to:

• Respond to charter inquiries and provide you with a quote.
• Schedule, coordinate, and confirm your charter service.
• Send transactional communications related to your booking, including departure notifications and trip status updates.
• Process payments and maintain billing records.
• Comply with applicable legal and regulatory obligations.
• Improve our services and internal operations.

We do not use your information for unsolicited marketing or sell your information to third parties.

3. SMS Text Message Notifications

Gold Coast Tours may send SMS text messages to the trip contact phone number provided at the time of booking. These messages are transactional in nature and are limited to notifications directly related to your scheduled trip, such as:

• "Your Gold Coast Tours bus is on the way."
• Departure alerts and status updates for your booked charter.

Consent: By providing a phone number to Gold Coast Tours — whether through our online charter request form, a written contract, or verbally with one of our representatives — you consent to receive transactional SMS messages related to your scheduled trip.

Opt-out: You may opt out of SMS notifications at any time by replying STOP to any message you receive from us. After opting out, you will not receive further SMS messages except as required by law.

Message and data rates may apply depending on your mobile carrier and plan. Gold Coast Tours is not responsible for any charges imposed by your carrier.

SMS messaging is provided through Twilio, Inc. Your phone number is transmitted to Twilio solely for the purpose of delivering your trip notification. Twilio's privacy policy is available at twilio.com/legal/privacy.

4. Email Communications

If you provide an email address, we may use it to send booking confirmations, quotes, invoices, and other communications related to your charter service. You may opt out of non-transactional emails by contacting us directly at the address listed below.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information with:

• Service providers: Third-party vendors who help us operate our business (e.g., payment processors, SMS delivery providers, mapping services), under confidentiality agreements that restrict their use of your data.
• Legal requirements: When required by law, court order, or to protect the rights and safety of our company, customers, or the public.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Trip and billing records are generally retained for a minimum of seven (7) years in accordance with standard business record-keeping practices.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. Our systems are hosted on secured infrastructure with access limited to authorized personnel only. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have rights to access, correct, or request deletion of your personal information. To exercise any of these rights, please contact us using the information below. We will respond within a reasonable timeframe.

9. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Hot Dogger Tours Inc dba Gold Coast Tours
105 Gemini Ave, Brea CA 92821
Phone: 714-449-6888
Email: sales@gctours.org

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This policy applies to Hot Dogger Tours Inc dba Gold Coast Tours. DOT #US DOT 230226 · TCP #TCP-1133A.